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FAQ

You Asked, We Answered

At ROYIN Apparels, we want you to have a seamless and enjoyable experience from start to finish. To that end, we’ve compiled a FAQ list below that covers the most common questions we receive. Have a look, and if there’s something missing, please send us an email or give us a call and we’ll be happy to help out.

Pile of Folded Knits

Which countries do you ship to?

We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.

Clothing Store

Do you accept returns?

At Royin, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items.

Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues.

As everything is a custom order, we do not offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order.

suits hanging on rack

What’s the minimum order amount?

The minimum order quantity starts from 480 pieces across all designs for each order.

For each design, the minimum order quantity is 80-100 pieces per colour.

1. What is the minimum order quantity (MOQ)?

We support small batch orders with a minimum order quantity of 100 pieces. If you have special requirements, we can discuss and adjust the order quantity accordingly.

2. What is the delivery time?

Typically, the production time is between 7-14 business days. The exact delivery time will depend on the order quantity and production schedule. If you need an expedited order, please contact us in advance and we will try our best to accommodate your needs.

3. Do you offer product customization?

​Yes, we offer OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize fabrics, styles, sizes, colors, and details according to your design requirements.

4. How can I pay for my order?

We support various payment methods, including:

  • Bank Transfer

  • Alipay

  • PayPal

  • Credit Card (Visa, MasterCard)

Payment details will be provided after the order is confirmed.

5. What is your quality control process?

We have a strict quality control process to ensure that each product meets the required standards:

  • Material Inspection: Ensuring all fabrics and accessories meet quality standards.

  • Production Monitoring: Quality checks are carried out at each stage of the production process.

  • Final Inspection: All garments are thoroughly inspected before shipment to ensure no defects.

6. How can I request a sample?

You can submit a sample request through our Contact Us page, specifying the style and specifications you require. We will provide you with a free sample to help you confirm the quality and design. If you place an order later, the sample cost can be deducted from the final order.

7. Do you offer international shipping?

Yes, we support global shipping. We work with multiple logistics companies to ensure your orders are delivered safely and on time worldwide. Shipping fees and delivery times will depend on the destination and order quantity.

8. What should I do if I receive damaged or incorrect products?

We take product quality seriously. If you receive damaged or incorrect products, please contact our customer service team immediately. After providing relevant photos, we will arrange for a refund or a replacement.

9. Can I change or cancel my order?

Once the order is confirmed and production has started, we are unable to change or cancel the order. If you need any modifications after confirming the order, please contact us as soon as possible, and we will do our best to assist you.

10. Do you offer discounts or promotions?

We offer discounts for new customers and large volume orders. Please keep an eye on our website or contact our customer service team to learn about the latest promotions and offers.

11. How can I track the status of my order?

Once your order is in production, we will send you updates via email or SMS with the estimated delivery time. You can also contact our customer service team at any time to get the latest status on your order.

12. What shipping methods are available?

We offer several shipping methods, including:

  • Sea Freight

  • Air Freight

  • Express (DHL, FedEx, etc.)

The shipping method will be arranged based on your needs and destination and will be discussed when confirming the order.

13. Do you offer after-sales service?

Yes, we provide comprehensive after-sales service. If you have any issues with our products or services, please contact our customer service team immediately, and we will provide a solution.

14. How can I contact your customer service??

You can reach our customer service team through the following methods:

  • Email: [Email Address]

  • Phone: [Phone Number]

  • Social Media: [Social Media Links]

Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM.

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