top of page

FAQ

You Asked, We Answered

At ROYIN Apparels, we want you to have a seamless and enjoyable experience from start to finish. To that end, we’ve compiled a FAQ list below that covers the most common questions we receive. Have a look, and if there’s something missing, please send us an email or give us a call and we’ll be happy to help out.

Pile of Folded Knits

Which countries do you ship to?

We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.

Clothing Store

Do you accept returns?

At Royin, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items.

Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues.

As everything is a custom order, we do not offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order.

suits hanging on rack

What’s the minimum order amount?

The minimum order quantity starts from 480 pieces across all designs for each order.

For each design, the minimum order quantity is 80-100 pieces per colour.

bottom of page